We all drank those, went back to the bar and got another 6 drinks. During which time, I went to the bar twice to get 6 drinks. The pool side server took over 45 minutes to bring our drinks to us. We get settled and go to the pool and it’s time to order a round of drinks. It wasn't until after we showed our receipt and confirmation from Secrets that the concierge told us, "I see it now, so sorry." ![]() The ocean view room that we booked was amazing, although we did have to argue at check in because we were originally told that we did not book an ocean view suite (yes we did and we had the receipts to prove it.) The concierge tried to tell us that if we wanted the ocean view room that we had to pay an additional upgrade fee. Now, on a positive note, the pool area and resort itself are beautiful. He chose to do nothing and stated that we could not use any resort credits because we had already received a discount on the dinner. When we came back later to speak to him, we spent another hour and 15 minutes trying to get the resort credit worked out. We were in the concierge trying to work out the issue for an hour before they told us that we had to come back later and speak to another concierge that handles the private dinners (That gentlemen didn't report to work until 4pm). We had purchased a 3 couple dinner for $270.00, and they would not allow us to use the resort credits that we had for upgrading our dinner once they worked out that we in fact did pay for and booked the dinner 5 months prior. The concierge in the Preferred Lounge argued with us that we needed to make a new reservation because it was not ever scheduled on our account. We informed the concierge that we paid for and booked a private romantic dinner 5 months prior because we needed to guarantee it. We go check in and are told that we could have a romantic dinner on the beach during our stay. Mind you, I was still out $100.00 from bank fees because of what Secrets did with the overcharge.įast forward to the day of arrival. Secrets then provided me with a $50.00 credit because they took so long in getting the overcharge reversed. I ended up having two returned check fees of $75.00 each from Secrets withdrawing my money fraudulently. Secrets apologized and paid the $37.50 bank fees on a resort credit to me. After three days of arguing with Secrets Papagayo, they refunded the overcharged which ended up taking 15 days to post on my bank statement. My travel agent provided me with her receipt that authorized only $750.00. My bank charged me over $35.00 in overdraft fees which they would not overturn. The travel agent authorized a $750.00 payment and low and behold the resort charged my debit card the remaining balance of approximately $1,450.00. ![]() Fast forward to two months before the trip and I wanted to pay an additional amount of money ($750.00) for the trip. We were required to pay a deposit when we booked the hotel which we did more than 9 months in advance. (July 11-16, 2019) This resort was suggested to us by a travel agent and was touted as a beautiful resort with outrageous amenities. Well let’s start off with this was a 15 year anniversary trip with two other couples who were celebrating 10 years. Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort.Hotels near Four Seasons Resort Costa Rica Golf Course.Hotels near Sanctuary Sailing Adventures.Hotels near All Exclusive Tours Costa Rica.Gulf of Papagayo Hotels with Tennis Courts.Gulf of Papagayo Hotels with Laundry Facilities.Gulf of Papagayo Hotels with Air Conditioning.Gulf of Papagayo Hotels with Swim-up Bar. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |